Returns and Exchange

By processing your payment and completing an order with us, you agree the following terms and conditions regarding the return of your purchase.

Before returning your items(s) please contact us at [email protected]

Items should be returned within 10 days, in original condition, to be eligible for the reimbursement.

The return should be sent to the following address:

PT HARMATTAN – 69slam

Jalan Pantai Berawa Nomor 69,Banjar Tandeg

Desa Tibubeneng,Kecamatan Kuta Utara, Kabupaten Badung

Indonesia 80361 Bali

 

Warning: To avoid any clearance fees, Please declare items as GIFT with a minimum value of 1$/per pcs

 

Our return policy:

  • All refunds will be issued via Paypal
  • We process refunds within 3 days after receiving your items
  • Items will only be approved for a reimbursement in their original condition, i.e.: tags still attached, unworn, unwashed…
  • We do accept items on sale category
  • All invoices that we sent with shipment should be included with return shipment (+ number of the invoice + reason for the return)

 

Our exchange policy:

  • Please pack the items in a secured parcel, be sure to complete all information on your form and input the correct address
  • Returns which don’t comply with the above criteria will not be accepted and refunded
  • Please understand that your exchanged goods will be returned only after we have received your parcel
  • We do not cover shipping fee from our office back to you, this will cost 25$ that you will have to pay via Paypal

For any queries, please send your email to [email protected]

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